Step 1. Important! Contact Zon Guitars to obtain an RA (return authorization) number.

If phoning, a customer service agent will need to know the information required on the Return Authorization Form (we'll supply the RA number later). If you're e-mailing us, simply fill out the form (don't fill in an RA number, since you don't have one yet) and click on the "Click For Printable Copy," and then copy the material and paste it into an email and send it to us. We'll reply with an RA number to authorize the return of your product.

Please note: Deliveries without an RA number will not be accepted. You can reach us by phone toll free at 1 877 PLAY ZON or by e-mail at customerservice@zonguitars.com.

Step 2. Carefully pack the product in a sturdy cardboard box. If it's a bass and you don't have the original carton, one can usually be obtained from a local music store. Make sure you get a box that has some "breathing" room. You'll want to cushion the bass by adding foam or bubble pack around the instrument so it doesn't move freely in the box. UPS requires 1" of space around the product so if it gets crunched, the packing material will absorb the damage, not the bass.

DO NOT pack the instrument without a gig bag or case. Serious damage could occur, which may not be covered by the conditions of the carrier's insurance.

Step 3. Complete and print the Return Authorization Form. Follow the instructions and print a copy of the form for yourself and include a copy with your shipment. It will help us expedite the process and provide better service to you.

Step 4. Take the instrument to the UPS or Fed Ex depot. Select your method of shipping (Next Day, Two-Day, Ground, etc.) and be certain to insure the product for full replacement value. Insurance is generally cheap, and skimping on the proper amount of insurance may prohibit you from getting awarded the proper amount needed to replace the product, should it get lost or severely damaged.